panagenda confirms that we will support customers running greenLight on supported Operating Systems in a VMware virtual machine environment.
panagenda will provide unqualified support for greenLight running in a VMware virtual environment in an identical manner as with greenLight running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should panagenda suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.
While panagenda products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate panagenda typical sizing and recommendations.
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